1. Information We Collect
When you register or use the live4d2u platform, we collect several types of information to provide you with a safe and effective service.
Account Information
This includes your full name, email address, phone number, and login credentials provided during registration. This information is required to verify your identity and manage your account.
Device & Browser Information
We automatically record technical information including device type, operating system, browser type, IP address, and activity log data. This information helps us identify technical issues and improve platform performance.
Payment Information
All transactions are conducted in Malaysian Ringgit (MYR). We retain records of deposit and withdrawal transactions for accounting and verification purposes, but we do not store sensitive payment card information directly on our servers.
Cookies & Usage Data
We use cookies and similar tracking technologies to understand how users interact with the live4d2u platform, personalise the user experience, and analyse usage patterns in aggregate.
2. Purpose of Use of Information
The information we collect is used for specific, legitimate purposes. live4d2u will not use your data for unrelated purposes without your prior consent. The primary purposes for which your information is used are as follows:
- Verifying user identity and managing accounts securely.
- Accurately processing deposits and withdrawals in Malaysian Ringgit (MYR).
- Providing responsive and effective customer support.
- Sending account notifications, transaction updates, and important platform announcements.
- Detecting and preventing fraudulent activity, unauthorised access, or platform misuse.
- Complying with applicable legal and regulatory requirements.
- Continuously improving the functionality and user experience of the live4d2u platform.
We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
3. Cookies & Activity Tracking
The live4d2u platform uses both session cookies and persistent cookies for various functional and analytical purposes. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a longer period to enhance your browsing experience.
The types of cookies we use include:
- Functional cookies – Retains your language preferences, display settings, and login status.
- Performance cookies – Collects anonymised usage data to help us identify areas for improvement.
- Security cookies – Helps detect suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the live4d2u platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Your personal data is stored on servers protected by industry-standard security measures, including SSL encryption, multi-layered access controls, and continuous monitoring for security threats. live4d2u regularly updates its security practices to ensure your data remains protected at all times.
Data retention periods depend on the type of information and applicable legal requirements. Financial transaction records are typically kept for the duration specified by accounting and compliance obligations, while active account data is retained for as long as the account remains in operation.
Third-Party Sharing
Live4d2u only shares user information in limited and legitimate circumstances, namely:
- Authorised payment providers to process your MYR transactions.
- Relevant authorities when required by law or court order.
- Technical service partners involved in platform operations, bound by strict confidentiality agreements.
All third parties that receive user data are required to comply with data protection standards equivalent to those of live4d2u.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a live4d2u user, you have the following rights regarding your personal data:
- Right of Access – You may request a copy of the personal information we hold in relation to your account.
- Right to Rectification – You may update or correct inaccurate information via your account settings or by contacting our support team.
- Right to Erasure – You may request the deletion of your personal data, subject to compliance and legal requirements that may prevent immediate erasure in certain circumstances.
- Right to Object – You may object to the processing of your data for specific purposes that are not required under your service agreement.
Changes to the Privacy Policy
Live4d2u reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via an in-platform notice or email to registered users. The latest effective date will always be displayed at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the revised terms.
How to Contact Us
If you have any questions, concerns, or requests relating to your data privacy, please reach out to the live4d2u support team via email at [email protected]. You may also refer to the FAQ for quick answers to common questions about our platform.